Service Agreement

FLEXACTIVE CO., LTD. (FLEXIFIT THAILAND)

This agreement is entered into between Flexactive Co., Ltd. (“FlexiFit Thailand”) and the client who has accepted these terms through our website, booking form, or digital channels including LINE, WhatsApp, and Instagram.

1. Package Details

Package details including number of sessions, duration, price per session, and total price will be confirmed and provided to the client upon package selection.

2. Session Scheduling

Sessions must be booked at least 12 hours in advance. FlexiFit Thailand will confirm via LINE OA. Sessions are conducted at the client’s home or condominium. Travel to central Bangkok areas (Sukhumvit, Silom, Sathorn, Asoke, Phrom Phong, Thonglor, Ekkamai, Lumpini, Ari) is included. Locations outside these areas are subject to a surcharge of ฿200 per session.

3. Client Cancellation & Rescheduling Policy

The client must notify FlexiFit Thailand at least 12 hours before the scheduled session.

- - Cancellation 12+ hours in advance: session not counted; will be rescheduled..

- - Cancellation under 12 hours: session counted as used..

- - No-show (client unreachable): session counted as used.

4. FlexiFit Cancellation Policy

FlexiFit Thailand will notify the client at least 12 hours in advance of any trainer-initiated cancellation.

- - Cancellation 12+ hours in advance: session rescheduled at no cost.

- - Cancellation under 12 hours: session not counted; priority reschedule within 7 days.

- - Trainer no-show without notice: session not counted + 1 complimentary session added.

- - Client Late Arrival: If the Client has not arrived within 15 minutes of the scheduled session start time, the trainer reserves the right to depart, and the session shall be counted as completed.

5. Trainer Assignment

FlexiFit Thailand assigns a trainer based on the client’s goals, location, and availability. If the assigned trainer becomes unavailable, the client will be offered a substitute trainer of equivalent qualification or a reschedule at no additional cost. FlexiFit Thailand will notify the client at the earliest opportunity.

6. Package Expiry & Freeze Policy

All sessions must be completed within the package duration stated in Section 1. Sessions not used within this period will be forfeited unless a written extension is approved by management prior to the expiry date. Clients travelling abroad may request a one-time package freeze by notifying FlexiFit Thailand in writing before departure. Maximum freeze durations are as follows:

- - 10 sessions package: 15 days

- - 16 sessions package: 30 days

- - 36 sessions package: 45 days

The freeze period will be added to the original package expiry date. Freeze requests made after the expiry date or without prior written notice will not be accepted.

7. Refund & Early Termination Policy

All payments made to FlexiFit Thailand are strictly non-refundable. Once payment has been received, no refund will be issued under any circumstances, including but not limited to change of mind, schedule conflict, relocation, personal reasons, or early termination of the package. Clients who choose to discontinue the programme before completing all sessions will not receive a refund for any remaining unused sessions. Unused sessions within an expired package are likewise non-refundable. By accepting this agreement, the client acknowledges and accepts this policy.

8. Payment

Payment must be made in full prior to the commencement of the package. Accepted payment methods: bank transfer, credit card, debit card, and QR payment. For bank transfers, the client must send proof of payment via LINE OA. Bank details: Kasikornbank, Account Name: Flexactive Co., Ltd. , Account No.: 213-2-56385-6 (Savings), Branch: One Bangkok. A receipt will be issued upon confirmed payment.

9. Health & Safety and Assumption of Risk

The client confirms all information in the PAR-Q+ health questionnaire is accurate and complete. The client acknowledges that personal training involves physical activity and accepts the inherent risks associated with exercise. The client accepts full responsibility for health conditions not disclosed prior to training. FlexiFit Thailand and its trainers are not liable for injury arising from undisclosed conditions or failure to follow trainer instructions.

10. Client Conduct

The client agrees to treat all FlexiFit Thailand trainers and staff with respect at all times. The client must not attend sessions under the influence of alcohol, drugs, or any substance that impairs judgement or physical coordination. The client must follow trainer instructions during sessions and ensure a safe and appropriate training environment at their location. FlexiFit Thailand reserves the right to terminate a session immediately if the client behaves in an abusive, aggressive, or unsafe manner. A session terminated due to client conduct will be counted as used and no refund or replacement session will be provided. Repeated misconduct may result in permanent termination of the agreement without refund.

11. Photography & Media Consent

FlexiFit Thailand may photograph or record sessions for internal training and quality purposes. Any use of client images or videos for marketing, social media, or public materials will only occur with the client’s prior written consent. Clients may opt out at any time by notifying FlexiFit Thailand in writing via LINE OA or email.

12. Personal Data Protection (PDPA)

FlexiFit Thailand collects and processes personal data solely for the purpose of delivering personal training services. For full details on how your data is collected, stored, and protected, please refer to our Privacy Policy at flexifitthailand.com/privacy-policy/

13. Digital Acceptance

This agreement may be accepted digitally via website form, Google Form, or checkbox submission. Digital acceptance is legally valid and binding under the Electronic Transactions Act B.E. 2544 (Thailand) and carries the same legal weight as a physical signature.

14. Limitation of Liability

To the fullest extent permitted by applicable law, FlexiFit Thailand’s total liability to the client for any claim arising out of or in connection with this agreement, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the current package. FlexiFit Thailand shall not be liable for any indirect, consequential, incidental, or special damages, including but not limited to loss of income, loss of opportunity, or emotional distress.

15. Force Majeure

FlexiFit Thailand shall not be held liable for any failure or delay in performing its obligations under this agreement caused by circumstances beyond its reasonable control, including but not limited to natural disasters, flooding, fire, government-imposed restrictions or lockdowns, epidemic or pandemic, denial of building or condo access by property management, or power failure. In such cases, affected sessions will be rescheduled at no cost to the client, or the package expiry date will be extended by the number of days affected. No refund will be issued for force majeure events.

16. Amendments

FlexiFit Thailand reserves the right to amend the terms of this agreement at any time. Clients will be notified of material changes with at least 14 days’ written notice via LINE OA or email. Continued use of FlexiFit Thailand’s services after the notice period constitutes acceptance of the updated terms. If the client does not accept the amended terms, they may discontinue the service; however, no refund will be issued for sessions already paid.

17. Governing Law

This agreement is governed by the laws of the Kingdom of Thailand. Disputes shall be resolved through good-faith negotiation; if unresolved, disputes shall be submitted to Thai court jurisdiction.

This Service Agreement is to be read alongside our Terms & Conditions at flexifitthailand.com/terms-conditions/